shipment is being transported via freight truck, and we wanted you to be aware
of your rights and responsibilities as the end recipient (from here forward
known as the "consignee").
are a lot of things that can happen between the manufacturer and your delivery
location; therefore we are asking you to do a very small amount of work to
protect yourself, and us.
ensure that you are receiving what you ordered, and in acceptable condition, you must inspect, examine, and inventory your
shipment as it is unloaded.
On arrival, inspect the shipment immediately for obvious signs of
Any and all shortages and damages must be written on the Bill Of Lading or WayBill.
Should you determine that any items are damaged or missing, you MUST note the
item, the discrepancy, and the condition before you sign it! Then call the
freight company to report any problems.
You should open cartons and packaging.
If there is the slightest doubt that the merchandise is damaged (concealed or
not) it must be noted on the Bill Of Lading or Freight Bill, or the liability
to prove that the delivering carrier did the damage becomes your
Do not be intimidated by the driver.
They cannot leave until the Bill Of Lading or Way Bill is signed (regardless of
how much in a hurry they are or how late they are). The carrier's driver should
help you receive your shipment and answer your questions. While your driver is
there, compare the pieces of freight you are receiving to your carrier's
freight bill. When you've determined that the condition and quantity of your
freight is acceptable, you can then sign the delivery receipt. The driver will
provide you with a copy, taking the signed copy with them (as a delivery
receipt). If one is not offered, request one, as is your right. The Bill Of
Lading or Freight Bill is the only documentation of the condition of a shipment
when it arrives at your location, and without this document, we cannot hold
others accountable for items damaged or missing.
Your signature on the delivering carrier's WayBill constitutes
acceptance of the merchandise as is and in good order. If you do not inspect before signing you
are, for all practical purposes, waiving the right to collect on a damage claim
even if the damage is discovered later (known as concealed damage).
there is discovered damage: if the box, crate, or merchandise is visibly
damaged, refuse the delivery and contact us immediately to request a Return
Authorization number so the merchandise can be shipped back to its origin at no
charge. Please also notify us of the situation as quickly as possible so we can
follow-up on our end to assist with any required procedures.
the event of concealed damage, it is vital that you immediately document and
photograph (if possible) the packaging and the damage. You must keep the
packaging. Do not move the item, but call the carrier and report the damage.
They will begin a concealed damage claim and ask for an inspection. You must
also notify us so that we are aware of the situation and can be of assistance
if required. The inspector will determine if the damage was possibly carrier
note: If the consignee has signed for the shipment indicating there was no
damage noted at time of receipt, the consignee would then have to take up their
claim with the freight carrier if concealed damage becomes apparent after
receipt. Many people order products in advance of need, and wait until it is to
be installed to finally check the condition of the product (sometimes weeks or
even months have passed); in these situations, it is the consignee's sole
responsibility to contact the freight carrier and pursue a claim.
in cases of concealed damage, you signed the document saying everything was OK;
a report and a claim must be filed with the carrier immediately - the sooner
concealed damage is discovered and reported, the better.
Additional points to consider:
- Whenever signing for freight,
always write "SUBJECT TO INSPECTION".
- Whenever possible, inspect the
freight before you sign.
- Note on the freight bill any
obvious damage at the time of delivery (i.e. box corners crushed, tears,
rips, slices, marks etc.); be specific.
- If you suspect internal damage,
- Even if no damage is suspected,
open the carton(s) within 24 hours and make a thorough inspection.
- After noting the freight damage
on the bill of lading, you must call the carrier, and also notify us of a
damaged shipment. We will ask you to fax us a copy of the bill of lading
that notes the freight damage.
- Hold all damaged goods and
their packaging materials, in the original location, for inspection by the
Further measures that may help in the claim process include the
- Taking digital photography of
the damage. If possible, photographs of the equipment still on the truck
will limit your liability.
- Report the damage to the
carrier and request they start a claim. Preferably, the call should be
made before the driver leaves the site. Then, notify us.
- Request an inspector.
- Keep a copy of the Bill Of
Lading or Freight Bill noting the damage and the driver's signature.
is the responsibility of the person that signs for received items to inspect
and note any and all problems before the delivery person leaves. You have heard
the term "FOB" (Freight On Board) - this term simply means that once
the carrier picks up the material from the factory/supplier, the
factory/supplier is no longer responsible for the material.
you have someone signing the freight bill for you, for whatever reason, they
are acting as your representative; you should inform them that they should check
for missing or damaged items. If the freight is signed for without notating
damaged or missing pieces, it is almost impossible to get the freight companies
to take responsibility.
realize this can be a time consuming process, but much of the hassle can be
eliminated with prompt, well-documented action with the carrier.
cannot be held responsible for freight damage or missing pieces; we will help
you deal with the freight company, but you must call the freight inspector and
you must file the claim. Ultimately, it is the Freight Company's responsibility
to deliver the shipment in good condition, and it is the consignee's
responsibility to inspect and sign for the products and notate any missing or